• Care:  In our organisation, this means ensuring high-quality care is at the centre of all we do and means we consistently deliver care that is focused on your personal needs and wants. We do this by providing support and listening to you and your families wishes, wants, and beliefs. 

• Compassion: Compassion means delivering care with empathy, respect, and dignity, recognising people’s emotions, and forming relationships based on individuality.  For example, we work with you as an individual, providing care in a non-judgemental way and treating everyone with kindness and empathy and supporting you in the way you require. 

• Competence: Competence means that all our staff members understand their role and have the knowledge and skills to provide support to people within their care. We as an organisation ensure all our team are thoroughly trained and competent before working solo with you. All carers and management team receive full mandatory training as required plus training around the positive behavioural model, person-centred care, autism, different learning disabilities, PEG feeding, epilepsy, medication and many more. We work with you as an individual, family members and the multi-disciplinary team to ensure the best decisions are made for the person requiring care. 

• Communication: is essential in care and we as an organisation, always practice the well-known quote, “Nothing About Us, Without Us”. We work with you as an individual, family members and the multi-disciplinary team to ensure your needs are continuously met. We as a team are always working in a person-centred way, making sure that ‘YOU’ are at the centre of everything we do. 

• Courage:  means doing the right thing, speaking up when there are concerns. We as an organisation want the people we care for, their families and the care team to feel safe. We aim to create a caring family environment where carers and the people we care for feel safe and comfortable to speak up when they have worries or concerns. We will take these on board as a management team and make changes as required and if possible, find new and improved ways to work.

• Commitment: is something we can promise everyone within our care, their families, and the multi-disciplinary team. We, as an organisation, are committed to you and your needs, and to ensure that you and everyone in our care always receive the highest standard of care.